560 Responsible Gaming — Play Smart, Look After Yourself
560 believes online entertainment should be fun, not a burden. This page provides guidance, self-control tools, and important information to help you play in a healthy and responsible way.
560's Commitment to Responsible Gaming
560 places user wellbeing at the heart of every aspect of platform operations. We believe that online gaming should be an enjoyable and controlled form of entertainment — not a source of financial or emotional stress.
As a platform serving users in Malaysia, 560 is committed to providing a safe, fair, and responsible gaming environment. This includes offering self-control tools, clear information about risks, and easily accessible support channels for anyone who needs them.
Our approach goes beyond mere regulatory compliance — it reflects our core belief that healthy, happy users are the foundation of a sustainable and trustworthy platform.
Recognise the Signs of Risky Behaviour
Self-awareness is the first step. Here are some warning signs that gaming may have started to become a problem:
Borrowing money, selling assets, or neglecting household bills to fund continued gaming.
Finding it difficult to stop playing even when you planned to, or consistently playing longer than intended.
Feeling restless, irritable, or anxious when not playing, or using gaming as a way to escape from problems.
Neglecting family, friends, or work responsibilities due to spending too much time playing.
Constantly trying to recover lost money by continuing to play, even when it leads to even greater losses.
Lying to loved ones about how much time or money has been spent on gaming activity.
Effective Self-Control Tools and Strategies
560 encourages all users to take a proactive approach to managing their gaming activity. Here are some practical steps you can take:
Set a Budget Limit
- Set the maximum amount you can afford to spend on entertainment each week or month in MYR;
- Treat any money spent on gaming as an entertainment expense — not an investment;
- Never play with money needed for essentials such as rent, food, or bills;
- Contact the 560 support team if you need help setting a deposit limit on your account.
Manage Time Limits with Discipline
- Set a clear time limit before starting a gaming session and stick to it consistently;
- Use a timer or reminder on your phone to alert yourself when your set time is up;
- Take regular breaks — rest for at least 15 minutes for every hour of play;
- Avoid playing late at night when fatigue can impair your judgement.
Breaks and Self-Exclusion
If you feel the need to step away from the platform, 560 supports the option of a temporary self-exclusion. You can:
- Request a voluntary break from your account through our support channels;
- Choosing to restrict access to your account for a set period of time;
- Requesting permanent account closure if you feel it is necessary for your wellbeing.
Maintain a Healthy Life Balance
- Make sure online gaming remains just a small part of your recreational activities;
- Spend quality time with family, friends, and meaningful offline activities;
- Maintain healthy sleep, exercise, and eating routines;
- Don't let gaming outcomes affect your mood or daily productivity.
Protection of Minors
560 takes the protection of minors very seriously. All users must be at least 18 years old to register and use any of our services.
The protective measures we have in place include:
- Age verification during new account registration;
- 560's right to request identity verification documents at any time to ensure compliance with age restrictions;
- Immediate closure of any account found to belong to an underage individual.
For parents and guardians, we encourage you to use parental control software on shared devices and to educate children about safe and responsible internet use.
Seek Professional Help When Needed
There is no shame in asking for help. If you or someone you know is showing signs of problem gambling, professional support is available in Malaysia. 560 encourages anyone who needs assistance to reach out without delay.
Talian Kasih Malaysia (15999) provides 24-hour counselling and crisis support services. Reach out to them if you are feeling overwhelmed or need immediate assistance.
Government hospitals throughout Malaysia offer psychiatric and counselling services for addiction-related issues. Speak to your family doctor for an appropriate referral.
The 560 support team is here to help you manage your account, set limits, or process a self-exclusion. Contact us at [email protected] for confidential, non-judgmental assistance.